Administrator RBB OPS: Nedfleet vacancy in Nedbank Durban, KwaZulu-Natal, South Africa

Full Time

Website Nedbank

This Job Listing is about Nedbank in Durban, KwaZulu-Natal, South Africa 2022

About the job

Job Req


Closing Date

30 April 2022

Career Stream

Administration, Transactional Processing and Production



Job Purpose

Responsible for authorisation of repairs and maintenance on client vehicles. Negotiate with merchants and manufacturers to obtain optimum benefits/discounts in terms of repair costs. Control maintenance spend per vehicle. Conform to laid down policy and procedures

Job Responsibilities

  • Verify vehicle make and model and check if vehicle is still under warranty to determine aspects to be authorised.
  • Check history of vehicles to determine repetition of repairs and ensure that no repeat repairs is undertaken and costs contained.
  • Collate and analyse quotations and make recommendations. Ensure all quotes are in line with national norms and benchmark prices.
  • Operate within approved operational mandates and parameters.
  • Liase with manufacturers to assist in policy and goodwill claims
  • Negotiate on behalf of the client, competitive maintenance and repair prices.
  • Respond to telephone queries within the agreed service level agreements in a professional manner.
  • Fax authorisation confirmation to merchants when required.
  • Highlight excessive expenses on maintenance and repairs on vehicles to the helpdesk manager.
  • Resolve all Helpdesk queries i.e. merchant queries, card queries and report queries. This includes the actioning of e-mails. Refer vehicles and merchants not on the system to the helpdesk manager.
  • Issue card authorisations for damaged cards.
  • The helpdesk is a 24-hour service, which operates 7 days a week. Shifts or being on call will be necessary on an alternate basis

Essential Qualification

  • Diesil / Petrol Mechanic Diploma

Minimum Experience Level

  • 3 – 5 years senior admin level in financial services industry

Behavioural Competencies

  • Adaptability
  • Communication
  • Collaborating
  • Customer Focus
  • Decision Making
  • Managing Work

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking procedures
  • Business terms and definitions
  • Business writing
  • Cluster specific operations
  • Data analysis
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge

Type of Exposure

  • Working independently or with a group to identify alternative solutions to a problem
  • Completing various administrative duties (e.g.; answering phones; making copies; filing)
  • Sharing information in different ways to increase stakeholders understanding
  • Tracking cost against a budget
  • Capturing data
  • Checking accuracy of reports and records
  • Drafting reports
  • Building and maintaining effective relationships with internal and external stakeholders
  • Working with spread sheets

Talent Acquisition Consultant

Poppy Mlotshwa

Please contact the Nedbank Recruiting Team at +27 860 555 566

Please contact the Nedbank Recruiting Team at +27 860 555 566

Company: Nedbank

Vacancy Type: Full-time · Associate 

Job Location: Durban, KwaZulu-Natal, South Africa

Application Deadline: N/A

Apply Here