AirBNB Customer Service Representatives – Remote Sutherland Oklahoma City, OK

Full Time

Website Sutherland

IT Services and IT Consulting

The Airbnb Customer Service Representative is responsible for providing excellent customer service to Airbnb guests and hosts. This includes answering customer inquiries, resolving customer issues, and handling customer complaints in a timely and professional manner. The Customer Service Representative will work remotely and may be required to work flexible hours, including evenings, weekends, and holidays.

Key Responsibilities:

  • Provide excellent customer service to Airbnb guests and hosts via phone, email, and chat
  • Respond to customer inquiries and resolve customer issues in a timely and professional manner
  • Handle customer complaints and escalate issues as needed
  • Maintain accurate records of customer interactions and transactions
  • Stay up-to-date on Airbnb policies and procedures
  • Meet or exceed performance goals and targets


  • High school diploma or equivalent
  • Minimum of 1 year of experience in customer service or a related field
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in Microsoft Office and other office software
  • Ability to work independently and remotely
  • Strong attention to detail and problem-solving skills

In addition to the requirements you listed, here are a few other things that may be helpful to have when working from home:

  1. A comfortable and ergonomic workspace, such as a desk and chair that are adjustable to your needs.
  2. Adequate lighting to help you see your work clearly.
  3. A reliable computer and other necessary equipment, such as a headset or webcam.
  4. A way to organize and store your work materials, such as file folders or a filing cabinet.
  5. A way to keep track of your tasks and deadlines, such as a calendar or to-do list.
  6. Access to necessary software and tools that you need to do your job.
  7. Good time management skills to help you stay focused and on track with your work.

Working from home can be a great way to increase flexibility and productivity, but it’s important to have the right setup and resources to be successful.

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