Associate Customer Service Vacancies in Celanese Irving, TX

Full Time

Website Celanese

This Job Listing is about Celanese in Irving, TX 2022

About the job


Purpose And Summary Of Position

The Customer Service Associate will support the Americas Customer Service team for assigned businesses, providing support to a team of Customer Service Representatives, Specialists, and Team Leads.

Activities Will Include

  • Sales order entry and management
  • Customer master data management
  • Order status management in Order Cockpit
  • Order tracking and tracing with Logistics
  • Quality Notification entry
  • Work closely with colleagues in Sales, Planning/Scheduling, Logistics, and Finance

Required Knowledge/Skills/Abilities

  • Troubleshooting/problem solving skills
  • Ability to build relationships
  • Team player
  • Ability to handle stressful situations
  • Strong communication skills in spoken and written English
  • Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
  • MS Office skills

Desirable Knowledge/Skills/Abilities

  • Preferred for external hires Bachelor’s Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis
  • Familiarity with ERP system (SAP, Oracle, JDE, etc.)
  • Solid MS Excel skills
  • Previous Supply Chain or customer service experience

Required Years’ Experience

  • 3-5 years

Required Education

  • High School Diploma, Bachelor’s Degree is preferred

Company: Celanese

Vacancy Type: Full-time · Entry level 

Job Location: Irving, TX

Application Deadline: N/A

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