Associate-Tech Support in Tesco Bengaluru Bengaluru,Karnataka,India

Full Time

Website Tesco Bengaluru

This work as a career listing is about Tesco Bengaluru in Bengaluru,Karnataka,India 2022 exclusively on jobsrytr.com

About the job

Company Description

Tesco Bengaluru

We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.

At Tesco, inclusion means that Everyone?s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues ? who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Job Description

Job Summary:

Team Member over phone calls with the store will understand the Store Maintenance Issues triage dispatch and chase jobs with the contractors

In this job I am accountable for:

  • Being available for my stores colleagues whenever they seek support
  • To Probe Triage and Dispatch Jobs for the Stores
  • Allocate the right man with the right skill @ the right time
  • Handle Inbound / Outbound Calls within the Key Performance Indicators
  • Manage the job with High Quality
  • Partnering with business leads to bridge process gaps as a part of continuous improvement
  • Be a strong team player with a strong partnership outlook
  • Ability to troubleshoot have eye for detail and problem solving skills
  • Following our Business Code of Conduct and always acting with integrity and due diligence
  • Identifying operational improvements and finding solutions by applying CI tools and techniques
  • Responsible for completing tasks and transactions within agreed Key Performance Indicator’s
  • Knows and applies fundamental work theories/concepts/processes in own areas of work

Qualifications

Operational skills relevant for this job:

Basic MS Office – Excel, Word, PPT Planning & Organising Call Management knowledge, Active Listening Eye to detail Logical Thinking, Speed and Accuracy Basic knowledge of Retail store and equipments Good communication Skills both Verbal and Written

Experience relevant for this job:

Graduate / Bachelor of Engg. Graduate from a recognized University (Preferably – Mechanical, Electrical, Industrial) Experience as Technical Support Officer preferred

Additional Information

Important Notice:

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at recruitment_compliance_india@tesco.com

Company: Tesco Bengaluru

Vacancy Type: Full Time 

Job Location: Bengaluru,Karnataka,India

Application Deadline: N/A

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