Client Services Representative Vacancies in Total Recruitment Solutions Johannesburg, Gauteng, South Africa

Full Time

Website Total Recruitment Solutions

This Job Listing is about Total Recruitment Solutions in Johannesburg, Gauteng, South Africa 2022

About the job

Client liaison and responsibility to manage clients shipping requirements for the top revenue clients as allocated to your portfolio. Ensure that all clients’ needs are met pertaining to any work undertaken by the company. Clients’ needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or minimal impact on clients.

Client Liaison

  • Liaise with client continuously and in a proactive manner regarding shipment events
  • Attempt to seek extended business from existing clients and referrals
  • Present the company as and when required i.e. company functions, client meetings, etc
  • Send daily status reports to Clients with current information on all their shipments

Forward / Indent Monitoring

  • Relay information to origin offices / trade lane relating to pending orders to establish ready date
  • Monitor daily closer to ready date as to ensure cargo collected on ready date.
  • All info needs to be cross communicated to this person to ensure delegated work had been executed
  • Manage client administration on an international level i.e., dispatch routing orders
  • Ensure documents are received in full as to enable the company to process clearance and invoice out (Require origin invoice, applicable bill, suppliers’ invoice, suppliers packing list, certificates where required)
  • Hand over shipment information when all documents received to operations and continue monitoring


  • Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing, and annual clearing rates)
  • Rate Proposal updates for existing clients
  • Communicating Sell rates to origin office
  • Communicate buy and sell rates to operations

Managing of Key Accounts

  • Regular service calls to existing customers, at least once a month.
  • Service call reports within reasonable timeframe


  • Send estimates to clients
  • Creating estimate links to Estimate


  • Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily

Quality Checks

  • Ensure clearing instructions or export instructions are completed in full

Client Information

  • Ensure client info is continuously updated in CargoWise


  • Develop & provide clients according to the monthly /quarterly KPI’s
  • Secure extension business from existing accounts

Company: Total Recruitment Solutions

Vacancy Type: Full-time · Entry level 

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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