Contact Center Executive Vacancy Available in Aramex, Jobs in Amman, Jordan

Full Time

Website Aramex

Transportation, Logistics and Storage

Job Description:

  • Respond and follow-up customer calls to ensure customer satisfaction.
  • Give the best customer centric experience to the customer.
  • Provide personalized indirect customer service by responding to the needs of the each customer
  • Log shipment collection requests.
  • Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
  • Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
  • Provides products and service information to customers as needed.
  • Answer customers’ general inquiries.

Job Requirements:

  • Good communication skills.
  • Excellent command of English.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Team spirit.

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