Contact Center Representative – Temp to Hire Vacancies in EquiTrust Life Insurance Company West Des Moines, IA

Full Time

Website EquiTrust Life Insurance Company

This Job Listing is about EquiTrust Life Insurance Company in West Des Moines, IA 2022

About the job

The temporary employee works collaboratively with team members, as well as independently, to accomplish daily tasks and duties, with the ultimate goal of providing excellent customer service. This individual contacts, processes and responds to customers, agents and company requests regarding annuity policies and requests from various financial and non-financial transactions. The temporary employee is expected to communicate effectively, manage multiple concurrent tasks and be responsive and open to change.

Temporary employees may be eligible for conversion to full-time employment, however multiple considerations including but not limited to the temporary employees performance and attendance, are taken into consideration. An offer of full-time employment to a temporary employee is not guaranteed and is subject to other business considerations including but not limited to budget, business volumes and headcount resource needs.

Essential Duties and Responsibilities:

  • Responds to agent, independent marketing organization and policy holder inquiries by clarifying desired information, researching, locating and providing follow up responses.
  • Manages successfully a large volume of inbound calls in a timely manner.
  • Accurately updates and maintains records of all conversations and transactions in the call center database.
  • Meets job specific quantitative and qualitative performance standards and metrics.
  • Facilitates the initiation of financial transactions and requests including, withdrawals, surrenders and transfers and sends written or verbal communications to clients, agents or transfer companies as required.
  • Maintains a basic knowledge and understanding of all products offered by EquiTrust.
  • Supports the Policy Administration team and other departments on an as needed basis.
  • Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.
  • Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.

Skills and Abilities:

  • Must possess a professional and friendly attitude and be able to quickly develop rapport with customers over the phone.
  • Ability to learn and retain a large amount of detailed information regarding EquiTrust’s life and annuity products.
  • Must be able to communicate effectively using verbal and written methods.
  • Basic computer skills and the ability to navigate multiple systems and programs including Microsoft Office, proprietary systems and other technology solutions.
  • Ability to meet attendance and punctuality standards.

Training and Development:

  • Minimum 1 years of customer service experience preferred.
  • Minimum 6 months experience of Call Center experience preferred.
  • 6 months of life and/or annuity call center experience preferred.


  • High School Diploma or equivalent.

Working Conditions:

  • Travel not required/likely.

Company: EquiTrust Life Insurance Company

Vacancy Type: Full-time 

Job Location: West Des Moines, IA

Application Deadline: N/A

Apply Here