We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.
You will support customers by providing helpful information, answering queries, +responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services +features.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). To establish +strengthen operational relation to customer contact(s) through daily interactions, regular care visits+pro-actively advising +consulting to ensure customer satisfaction. To qualify customer inquiries +provide quotations within the given price band,in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted +closed. To support customer on boarding in line with working instructions, ensuring inclusion +transfer of customer requirements into the KN systems alongside the (initial) customer order. To collaborate with Finance+ Revenue Care Center (RCC) to adjust credit limits based on daily business development +coordinate measures in case of challenges. To document, resolve, analyze all complaints and feedback then identify, share +eliminate root causes. To create, review +refine customer reports. To ensure delivery against all financial targets +strategic object
Your analytical + problem solving approach along with an
ability to work under pressure + great time management
will be key to your success in this role.
Your Skills And Experiences
Graduate/ Bachelor of Business Administration (BBA) BD1865133