Customer Service Collection Agent Jobs in WNS Cape Town, Western Cape, South Africa

Full Time

Website WNS

This Job Listing is about WNS in Cape Town, Western Cape, South Africa 2022

About the job


Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve ‘telephone dialer’ activity; Be required to work to agreed quality standards and within agreed timescales; Be responsible for proactively developing and maintaining your specialist industry, business and system knowledge; Be responsible for managing complaints and ensuring the compliance of these; Need to liaise with both internal and external colleagues throughout the business and externally with customers; Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills; Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer’s queries and internal queries within agreed SLA’s. Part of the role will be to mitigate any risk to our client and take necessary escalation action as appropriate; Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer’s records and proactively collect appropriate information.

Qualifications

 Minimum of Matric (Grade 12)

 12 Months relevant work experience in collections environment

 Full Microsoft office skills using e.g. Excel, PowerPoint

Additional Information

Working hours:

Nightshift hours from 16h00 to 02h00 (SA time) or 9:00 to 17:00 (CST), Monday to Friday

Company: WNS

Vacancy Type: Full-time · Mid-Senior level 

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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