Customer Service Representative careers in Capita Cape Town, Western Cape, South Africa

Freelance

Website Capita

This Job Listing is about Capita in Cape Town, Western Cape, South Africa 2022

About the job


Supports customer service activities and initiatives for a limited number of products, services or clients.

Job Title

Customer Service Representative

Job Description

Supports customer service activities and initiatives for a limited number of products, services or clients.

Key Responsibilities

  • Provide telephonic customer support to customers
  • Liaising with customers queries
  • Address telephonic complaints and general queries in a professional manner and in line with set standards
  • Adhere to sound written communication principles
  • Maintain customer service standards and promote a positive image of the brand by offering an overall positive customer experience
  • Escalate complaints/enquiries/information to relevant operational level/departments
  • Ensure complaints/questions are answeredesolved in a reasonable timeframe
  • Follow-up on customer enquiries and complaints, if applicable
  • Address complaints referred by various Departments and provide written and verbal feedback, according to set standards
  • Follow-up on customer complaints
  • Log all incoming calls on a Customer Feedback CRM system, according to set guidelines
  • Ensure all captured information is accurate and complete
  • Report incidents according to set guidelines
  • Maintain quality control principles and recommend process improvement.
  • Minimum Requirements:
    • Matric or Non-Matric
    • ITC Clear
    • Criminal Clear

    Non-Matric – 12 – 24 months unbroken International BPO

    Or

    Matric: 12 – 24 months Domestic / BPO Call Centre experience gained within Customer Service environment. 3 companies only.

    Or

     12 months unbroken international call centre experience gained within Customer Service environment

    Location:

    Cape Town

    ,

    South Africa

    Time Type

    Contract Type:

    Permanent

Company: Capita

Vacancy Type: Contract · Associate 

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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