Hospitals and Health Care
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our clients and ensuring that their needs are met in a timely and satisfactory manner. You will be the primary point of contact for our clients and will be responsible for managing customer inquiries, complaints, and requests through phone, email, and other channels.
- Respond to customer inquiries, complaints, and requests in a timely and professional manner
- Resolve customer issues and escalate unresolved issues as needed
- Maintain a thorough knowledge of our products and services to accurately answer customer questions and provide recommendations
- Identify and suggest improvements to our customer service processes
- Contribute to the development and implementation of customer service policies and procedures
- Monitor and report on customer satisfaction levels
- Perform administrative tasks as needed
- 2+ years of customer service experience
- Strong communication skills, both verbal and written
- Ability to multitask and handle a high volume of customer interactions
- Proficiency in Microsoft Office and other relevant software
- Ability to work independently and as part of a team
- Positive attitude and ability to work in a fast-paced environment
In addition to the responsibilities and qualifications listed above, the Customer Service Representative at GetixHealth will also be expected to:
- Demonstrate a strong commitment to customer service and a desire to exceed customer expectations
- Possess excellent problem-solving skills and the ability to think on your feet
- Be able to adapt to change and handle unexpected situations with a calm and professional demeanor
- Have a strong attention to detail and the ability to prioritize tasks
- Have excellent time management skills and the ability to meet deadlines
- Be comfortable using a variety of software and technology to assist with customer interactions
As a Customer Service Representative at GetixHealth, you will be joining a team of dedicated professionals who are passionate about providing top-quality service to our clients. We are committed to fostering a positive and collaborative work environment where all team members can thrive and grow. If you are eager to join a dynamic and growing company, we encourage you to apply for this exciting opportunity.
To apply for this job please visit www.linkedin.com.