Customer Service Representative vacancy in Society of Transnational Academic Researchers (STAR) United States

Full Time

Website Society of Transnational Academic Researchers (STAR)

This Job Listing is about Society of Transnational Academic Researchers STAR in United States 2022

About the job

Job Description

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Duties and Responsibilities

  • Listen, document, and help resolve conflicts with customers
  • Answer questions or handle complaints from customers
  • Field phone calls, emails, and chat requests
  • Provide information to customers about order status and product queries
  • Process customer orders/changeseturns according to established department policies and procedures
  • Work closely with the credit department to resolve disputed credit items

Requirements and Qualifications

  • High school diploma or equivalent
  • Customer service experience a plus
  • Experience with corporate phone systems or switchboard preferred
  • Flexible schedule

Company: Society of Transnational Academic Researchers (STAR)

Vacancy Type: Full-time 

Job Location: United States

Application Deadline: N/A

Apply Here