This Job Listing is about Capita in Cape Town, Western Cape, South Africa 2022
About the job
Supports customer service activities and initiatives for a limited number of products, services or clients.
Customer Service Representative Webchat (Pipeline)
As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.
Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Grade 12 Matric
- Clear Credit Record
- Clear Criminal Record
- Minimum 12 Months Call Centre Experience (Webchat/Live chat experience would be advantageous)
Vacancy Type: Contract · Associate
Job Location: Cape Town, Western Cape, South Africa
Application Deadline: N/A