Customer Service Travel Agent -Operations Cape Town Jobs in WNS Cape Town, Western Cape, South Africa

Full Time

Website WNS

This Job Listing is about WNS in Cape Town, Western Cape, South Africa 2022

About the job

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with integrity

Experience Required


  • 1 years experience in customer service


  • 12 – 24 months relevant working experience in a similar role, within a multi-channel (Voice, Correspondence and Email) customer service /contact centre environment
  • Prior customer service and/or sales experience

Job-Related Knowledge, Competencies & Skills Required


  • Credit / Criminal Clear
  • High proficiency in verbal & written English
  • Sound interpersonal skills
  • Email etiquette
  • Proficiency in the following Microsoft packages (Word, Excel & Outlook)
  • Exceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customers
  • High attention to detail and accuracy
  • Target driven
  • The ability to:
    • Prioritise and manage work flow
    • Analyse, validate and interpret information
    • Resolve conflict situations amicably
    • Findd effective solutions for customers (i.e. businesses)
    • Effective problem solving and decision-making skills
    • Multi-task and cope with high work volumes
    • Team player and be able to work in an open-plan environment
    • Work under pressure to meet performance KPIs and client service level agreements
    • Effective negotiation and persuasion skills
    • Effectively share knowledge and expertise with customers and staff
    • Be agile and able to adapt to change in a fast-paced environment


  • South African Citizen


Qualifications Required


  • Matric/Grade 12 Certificate with the minimum of a C aggregate in English and a D aggregate in Maths


  • Knowledge or understanding of contact centre technology and methodologies
  • Minimum 12 months customer facing experience
  • Computer literacy in order to operate customer related information systems
  • Effective customer relationship and communication skills
  • Excellent verbal and written communication skills

Additional Information

Behavioral Traits Required:

  • Self-motivated
  • Proactive
  • The ability to:
    • learn, understand and master new information and multiple processes quickly
    • deal with complexity
    • negotiate and influence
    • attention to details
    • take ownership and deliver results
    • work under pressure
  • A professional approach
  • A strong customer-service orientation
  • Effective emotional intelligence (EQ)
  • Highly organized
  • Excellent problem solver
  • Team player
  • Flexible

Company: WNS

Vacancy Type: Full-time · Entry level 

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here