Customer Support Agent: English Vacancies in RoomRaccoon Hotel Tech 🦝 Cape Town, Western Cape, South Africa

Full Time

Website RoomRaccoon Hotel Tech 🦝

This Job Listing is about RoomRaccoon Hotel Tech in Cape Town, Western Cape, South Africa 2022

About the job

“It’s an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world’s number one hotel management system.” – Tijmen van Dijl (CEO & Co-Founder)

Reports To

Head of Operations

Job Overview

This is what you tell people at parties:

I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world’s best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 71 heads is working from 10 offices all over the world!

Your Role

You will be responsible to ensure our English speaking hoteliers are using RoomRaccooon with absolute happiness!

Responsibilities and Duties

You Will Be Accountable For

  • Training hoteliers in using RoomRaccoon to their best advantage on all possible touch points
  • Proactively calling hoteliers to convince them of the added value of our additional paid features
  • Fun & productive collaboration with our other teams, specifically your English team mates.
  • Creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way

Our Perfect Fit Has/is

  • Speaks English on a native level
  • Hotel (front-deskeservations) experience
  • Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
  • Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
  • Drive to revolutionise hoteliers worldwide
  • Self-motivated & ability to deliver under pressure
  • Team-player
  • Organised and great eye for detail
  • Affection for both international business & tech


  • Working in a vibrant international fast growing company
  • Unlimited learning & growth potential
  • Your ideas and performance making a big difference in our organisation and the global hotel industry
  • Work hard, Play hard mentality. We love celebrating successes together!
  • Employee Equity Scheme
  • Regular trips to Europe for trainings & celebrational ceremonies (International Week)
  • Annual RoomRaccoon Hotel Experience
  • Friday lunches are on us
  • Annual salary increases
  • Training & Development opportunities

Kindly click on the below link and complete the questionnaire:

Company: RoomRaccoon Hotel Tech 🦝

Vacancy Type: Full-time · Entry level 

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here