Functional & Business Analysis Consultant, Service Now, Consulting in Deloitte Manchester,England,UnitedKingdom

Full Time

Website Deloitte

This work as a career listing is about Deloitte in Manchester,England,UnitedKingdom 2022 exclusively on

About the job

Your opportunity

Deloitte work with our clients to transform the way they work. Our ServiceNow Consultancy services are looking for talented professionals who strive for delivery excellence.

Deloitte are Global Elite ServiceNow Partners and our ServiceNow market offering is experiencing rapid growth and are proud to have been announced “2022 ServiceNow Global Partner of the Year” in April this year.

We support the world’s largest and most complex organisations across all industries and help them achieve their goals. Whether that’s stepping up to deliver the workplace of the future or enabling service delivery across the whole enterprise. We deliver Enterprise-wide Transformation, bringing together IT, HR, Finance, Customer, Risk and Core Business Operations.

If you want to work for a firm that truly cares about providing its clients cutting-edge, disruptive solutions and understands the potential the ServiceNow platform can unlock, there is no better place to unlock your potential than Deloitte.

Enterprise Technology & Performance

Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you develop and deliver innovative and core technology solutions that transform the digital enterprise and maximise ROI? From strategy articulation and process design to technology enablement, we work together to simplify the complex, creating tangible value for our clients.

Your role

We are looking to hire the best talent, Our functional roles work with our clients to design innovative, class leading solutions. Take ownership for the development of business requirements and ensure our solution delivers the outcomes desired.

  • Work with the programme leadership to ensure successful delivery of agreed outcomes
  • Working with key stakeholders from the business and technical teams to conduct high level feasibility studies, develop business requirements and, where appropriate, business cases
  • Understand complex client challenges, defining functional and technical requirements, and translating them into a sustainable ServiceNow solution
  • Able to advise on best practice and approaches to guide and support our clients to the best outcomes
  • Lead and work with a team of functional experts to shape the design of the ServiceNow solution
  • Work closely with technical teams to develop solutions that meeting the functional objectives
  • Providing insight into the ServiceNow platform, associated enterprise technologies and use this to inform strategic business decisions
  • Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.)
  • Lead and contribute to the development of innovative market solution offerings based on the ServiceNow platform
  • Lead and contribute to Agile ceremonies and work with all teams to ensure delivery is on track
  • Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: You will be based in our offices in Manchester or Leeds. The role will be client facing and travel may be required.

Work pattern: This is a permanent full time contract opportunity. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate

Your professional experience

Suitable candidates should have the following experience:

  • Proven experience working as a Business Analyst on the delivery of a large-scale technology implementation program
  • Demonstrated ability to work in a fast paced, challenging, and varied environment
  • Experience with business process redesign, business cases and drafting requirements for technical development
  • Experience working with and developing junior talent
  • Knowledge and experience working with the Scrum (Agile) development process

The following are desirable, but not mandatory:

  • ServiceNow implementation experience
  • Demonstrate experience in team leadership, leading functional teams
  • Familiarity with Process design and standards such as BPMN (Business Process and Model Notation)
  • BCS Business Analyst Certifications (or equivalent)
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist (in relevant product(s))
  • Certified ITIL v4 Foundation or higher certifications
  • Certified Scrum Master
  • Certified in Prince2 or other Agile disciplines

Your service line: Consulting

Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society – defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it’s about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people – both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Company: Deloitte

Vacancy Type: Full Time 

Job Location: Manchester,England,UnitedKingdom

Application Deadline: N/A

Apply Here