Guest Services Coordinator in BuildYourBnb Managua, Managua, Nicaragua

Full Time

Website BuildYourBnb

This work as a career listing is about BuildYourBnb in Managua, Managua, Nicaragua 2022 exclusively on jobsrytr.com

MOVING CASTLE HOSPITALITY/ BUILD YOUR BNB

JOB DESCRIPTION

Position: Guest Service Coordinator

Overview

We are a small but growing real estate and hospitality firm that acquires and manages properties across different cities in the United States. We are a strong dedicated team of professionals focused on providing the best experience to our guests with excellence and integrity.

As part of our growth, we are currently looking for a Remote Guest Service Coordinator for the day shift that delivers great service through the following duties:

Key Areas of Responsibility

  • Manage reservations through different online booking platforms.
  • Handle communication through chat, email, and phone with the different guests that book our properties.
  • Receive phone calls from guests to solve/troubleshoot issues during their stay.
  • Coordinate communication with the cleaning staff handling the guest’s daily operations.
  • Monitor guest reviews and provide feedback to cleaners.
  • Report maintenance issues through our different software.
  • Report guests’ complaints and follow up with them to find the best solution aiming to ensure a 5-star experience.
  • Submit damage claims.
  • Charge guests for additional services/fees.
  • Order supplies for the different properties.
  • Work on multiple tasks/projects assigned by the COO and/or CEO.

Qualifications:

  • Bachelor’s degree in business, hospitality management, or related field.
  • +3 years of service industry experience. (BPO, Customer Service, Hospitality)
  • Exceptional English- both written and spoken (Only resumes in English will be reviewed)
  • Previous management experience (Customer service Team Leader/Supervisor) – This is not a must.

Our ideal candidate will also have:

  • Exceptional Customer Service skills.
  • Ability to solve complex issues.
  • Ability to handle stressful situations.
  • Ability to understand new technology and adapt to fast-paced environments.
  • Positive attitude and willingness to always learn.
  • Hotel Experience is an asset.
  • General knowledge about home repairs.
  • Experience or knowledge about the Short Term Rental Industry is a big plus.
  • Previous experience working with remote team members (Preferable but not a must)

What we offer:

  • Competitive salary commensurate with experience.
  • Monthly performance bonus.
  • Paid vacation package (10 days in Year 1, 12 days in Year 2, and 15 days in Year 3+)
  • 5-day work week, shift-based, with 2 days off. (Will be required to work at least one weekend day)
  • A great professional environment and culture.
  • Remote position.

Company: BuildYourBnb

Vacancy Type: Full Time 

Job Location: Managua, Managua, Nicaragua

Application Deadline: N/A

Apply Here

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