Website The Career Works
This work as a career listing is about The Career Works in Hong Kong, Hong Kong SAR 2022 exclusively on jobsrytr.com
Our client a leading commercial bank is looking for Incident Manager
- Facilitate resolution of all incidents through effective communication across multiple teams and BU/SUs
- Quickly assess the technical complexity, priority and impact of the service outage that may potentially cause business and operational impact (e.g. customer, regulatory, financial)
- Notify, escalate and communicate to all stakeholders including senior management on the status of major outage
- Help coordinate the investigations and drive the major incidents to resolution and remediation (This may require 7 x 24 support on standby mode)
- Ensure major incidents are resolved according to SLA/timeline, and on time escalation to management
- Be actively involved and ensure the quality of root cause analysis of major incidents and the timely completion of mitigation actions and risk remediation matters
- Manage the lifecycle of all problems in relation with IT Incidents
- Compile internal reports of IT Incidents/Problems and perform trend analysis of Core Banking Services for an improvement actions.
- Analyze IT problem trends and implement strategy and plans to prevent recurrence of IT Incidents
- Provide support during pre-audit, audit and post-audit activities
- Strengthen and manage IT Business Continuity mechanism and process to ensure stability and continuity of services during disaster situation.
- Make recommendation to ITG management on how to improve ITG overall control environment
Requirements
- Strong knowledge in Technology domains such as IT operations, IT Service Management, Incident and Problem management.
- Excellent written and verbal communication skills with the ability to effectively tailor communication of technical issues to business users.
- Strong collaboration skills and willing to develop a strong network
- Good organization and multitasking skills with the ability to keep up the pace during major outage.
- Thorough knowledge in Tech Risk Management, ITIL, COBIT would be advantage
- Analytical Thinking & Problem Solving: analyze problems, identify root causes; probe for further information
- Action planning: Develop detailed action plans; project into the future and plan activities in advance; coordinate own/others’ time, resources, workload
- Creativity & Innovation: Analyze issues from different perspectives, recommend new, creative ways to solve problems
- Detail-oriented and sensitive to service.
- He/ She delegates to assign complex tasks, give detailed instructions, help teammates coordinate work
- Communication: Express complex ideas succinctly and persuasively
- Managing Conflict: Recognize potential sources of conflicts, work with various parties to calmly analyze the issues, and work through together to compromiseesolution
- Strong sense of teamwork
- Good command of written and spoken English and Chinese (including Putonghua).
- 8-10 years’ experience in IT domains which could encompass IT Operations & Service Management, especially in Incident & Problem Management.
- Good experience in formulating IT processes and procedures.
- Banking Service Management/ Operations experience is a definite advantage
- Operational Risk Management experience is a definite advantage
- Experience with incident management for application and infrastructure services in Banking / Finance sector
- Graduates in Information Technology, Computer Science, or Business related degree. COBIT certified is an advantage.
- ITIL certification is a definite advantage.
Please email your updated resume to hrit@thecareerworks.com
Company: The Career Works
Vacancy Type: Full Time
Job Location: Hong Kong, Hong Kong SAR
Application Deadline: N/A
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