IT Support Specialist / Helpdesk (Remote – Anywhere in the World) careers in WebFX South Africa

Full Time

Website WebFX

This Job Listing is about WebFX in South Africa 2022

About the job


WebFX is a proud Google Premier Partner with 4 offices in the US (and another one on the way!) as well as an office in Guatemala and one soon to be in South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 – operating in every continent, servicing clients globally. We currently have talented team members across the globe (representing 13+ Countries) who work remotely full time and have done so for 10+ years.

No matter where you’re located, we’d love to have you join our mission of providing world-class digital marketing solutions to mid-size businesses on a global scale. We thrive on driving business growth for our clients and are looking for people who take pride in their marketing efforts and enjoy having fun at the same time. Sound like you? Great! Keep reading:

Why Choose WebFX

We’ve been named the #1 best place to work in our headquarter’s home state of Pennsylvania for 7 years in a row and offer the same culture and benefits to our global, remote team members. Along with a very competitive base pay, we offer company profit sharing, performance bonuses, On-going learning bonuses (yes, you get paid to learn!) and time zone differential pay. World class digital marketing training, long term career track, Health Insurance (including dental, vision, remote doctor, etc), and there’s seriously a ton of other benefits! To name just a few:

  • If you’re located in one of our operating countries (Guatemala or South Africa), this is a Full-time (non-contract based) position. Either way, WebFX offers long term stability to all of our FXFamily members. In fact, many of our globalemote team members have been with WebFX for 9+ years and we’re hopeful you can be too!
  • We put our people first, it’s as simple as that. You’re never on your own – when you run into inevitable challenges, we’re there to support you along the way!
  • Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry, because again, we put our people first.
  • Fully Remote or hybrid/in-office options if you prefer and are within commuting distance of one of our international locations (Antigua, Guatemala and Cape Town, South Africa). 🏡
  • Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator and more! 🖥️
  • Be part of a rapidly growing company that at the same time only partners with clients who share our values🌱📈
  • Unrestricted access to our dozens of proprietary softwares/platforms our internal R&D team has developed for our team’s exclusive use, in addition to access to the many 3rd party tools and softwares we utilize internally in order to WOW our clients. You can learn more about just some of our proprietary tools here !
  • Merit-based promotional structure
  • We have a very strong commitment to giving back globally – in fact, it’s one of our values here at WebFX. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals – since 2014, we’ve committed to donating globally through our FXBuilds program. You can learn more about that here !

What You’ll Get

World-Class Training and Ongoing Career Development

  • No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
  • From training with our Award-Winning Sr Developers, Designers and Project Managers to access to countless industry leading online training resources/courses/tutorials to getting experience with nearly 1,500+ different clients with various platforms, digital services and in every industry you can think of (and then some), our training program is simply unrivaled!
  • Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and more!
  • FXLearns program – where you get incentives for taking advantage of our countless industry training resources
  • After 1,500+ clients, we’ve been able to truly master our processes and procedures – you will be trained on all of those – no need to develop how to do things (unless you want to help us continually improve that process!) – because we refuse to ever stagnate, we are always pushing the envelope to make those processes 1% better too!

Opportunities for Growth

WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you’re meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all – we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else – from link building, social media, web design and web development. So you can truly master your trade.

Our goal is to hire on 50+ team members over the next 36 months in South Africa and setup a satellite office with remote working still an option.

What We’re Looking For

Desired Education

Bachelors Degree in IST, IT, MIS, or another related field (GPA must be above a 3.4) or 3+ years of IT Experience

General Knowledge

Solid understanding of the latest business office technologies (Google Apps, Microsoft products, etc)

Solid understanding of Windows 7, 8, and 10

Experience

Experience in IT Help Desk-related positions (a plus)

Remote IT Help Desk experience (a plus)

Qualities

Passion for technology, likes to get things done, commitment to delivering high quality and defect-free solutions to team members

Strong time management skills, can meet deadlines consistently

Take direction well, but also able to make decisions and take initiative

Strong communication skills

Ability to work independently

Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated

Enjoys solving problems

Customer-centric mentality

Comfortable configuration and troubleshooting Windows 7, 8, and 10 issues

What You’ll Do

Responsibilities

Working with our IT Help Desk Team to provide internal team support including:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Educate team members on technology.

Help to maintain the performance of computer systems.

Respond to email messages for team members seeking help.

Ask questions to determine the nature of the problem.

Walk team members through the problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wireless Networks (WiFi), and other systems.

Install computer peripherals for team members.

Support online software configuration and answer team member questions.

Installing and Configuring new Windows and Mac workstations

Training

  • Our “Bootcamp” web marketing training program will be provided for new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
  • On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns.

What You’ll Get

Opportunities for Growth

WebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.

Compensation

TBD based on experience

Compensation

Negotiable, based on experience

Check out our culture on social media:

Instagram

Twitter

Facebook

Please submit resume or CV (in English) to be considered for this opportunity.

  • You don’t need to apply more than once even if you’re interested in multiple positions – you can simply let us know! We consider all open roles when reviewing resumes and applications!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here !

Company: WebFX

Vacancy Type: Full-time · Entry level 

Job Location: South Africa

Application Deadline: N/A

Apply Here

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