Market Success Associate – Lake Charles, LA Vacancies in Waitr Lake Charles, LA

Full Time

Website Waitr

This Job Listing is about Waitr in Lake Charles, LA 2022

About the job


Founded in 2013 and based in Lafayette, Louisiana, Waitr operates an online ordering technology platform, providing delivery, carryout and dine-in options. Waitr, along with Bite Squad and Delivery Dudes, connect local restaurants and grocery stores to diners in underserved U.S. markets. Additionally, Waitr facilitates access to third parties that provide payment processing solutions for restaurants and other merchants. Together, they are a convenient way to discover, order and receive great food and other products from local restaurants, national chains and grocery stores. As of December 31, 2021, Waitr, Bite Squad and Delivery Dudes operate in approximately 1,000 cities throughout the United States.

Job Summary

We’re redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr’s marketplace helps small businesses grow and acquire new customers while bringing concierge-level convenience to thousands of consumers. Waitr’s growth has been off the charts and shows no signs of slowing down. We are launching dozens of new markets around the country each quarter, and are experiencing massive organic growth in our existing markets.

As the MSA, you’ll drive daily operations and revenue growth by collaborating with our restaurant partners, installing and troubleshooting tablets, driving community initiatives while working with customer support, dispatch, and leadership teams every day. The MSA reports directly to their Retional Manager.

MSA are on the front lines of our markets and provide input on processes and strategies that allows us to dominate our industry. Each day will bring about new challenges and opportunities at Waitr, from day-to-day operations of your market to upwards mobility within the company. You will experience the flexibility of remote management and ultimately be the owner of your respective market, allowing you to focus on growth. As the MSA, you’ll drive daily revenue growth by collaborating with our restaurant partner, community, and drivers. We are looking for a great leader with knowledge of managing and engaging a team, as well as a data-driven and strategic thinker.

Essential Functions

  • Drive market growth with restaurant partner relationships through building and maintaining successful relationships and developing and implementing marketing initiatives to drive incremental revenue.
  • Proactively engage with restaurant partners for the successful installation and maintenance of restaurant tech for optimal efficiency, and train on the usage of the technology.
  • Organize and execute marketing campaigns within the market to drive order volume and community partnerships, including the maintaining of marketing inventory and ordering of materials.
  • Review, analyze, and utilize metrics and data to understand market behavior, and sales trends to identify areas for improvement.
  • Liaison to the delivery workforce in the assigned market, including facilitating the activation of Independent Contractor drivers.
  • Collaborates with leadership, peers and Regional Manager to drive and report on key KPIs that are tied to market growth.
  • Work cross-functionally with IT, customer service, and operations.
  • Plan, execute and report on community outreach programs.
  • Distribute restaurant & marketing collateral on cadence defined by Regional Manager.
  • Perform structured visits at each Restaurant Partner on a defined frequency (i.e. monthly)
  • Other tasks and responsibilities as assigned.

Education And Experience

  • 3-5 years of experience in areas of Account Management, Restaurant Management, Sales, or
  • Operations.
  • Ability to work autonomously and think critically.
  • Associate’s degree (A.A) or Bachelor’s degree preferred.
  • Training in receiving and delivering feedback from/to internal stakeholders and clients/customers.
  • Proficient in computer programs such as Microsoft programs, and databases.
  • Experience with task management software or CRM is a plus.
  • Strong communication and customer service skills.
  • Successful experience with resolving challenging service issues.
  • Ability to build and maintain strong partner relationships.
  • Valid driver’s license and acceptable driving record.
  • Reliable vehicle
  • Strong communicator
  • Tech-savvy
  • Dependable

Other Requirements

  • Position Type/Expected Hours of Work
  • This is a full-time position. Evening and weekend work may be required as job duties demand.
  • Travel
  • This role requires daily travel within your market using your vehicle. Travel to other markets and or offices outside of your market is limited but expected.

Core Competencies

Nimble~ You move fast and accurately in a dynamic environment.

Logistical~ Proactively seeks and finds ways to provide the highest standards of efficiency.

Innovator~ Generates and recognizes creative solutions in varying work situations.

Team Player~ Collaboration and strong communication skills.

Effective Communicator~ Demonstrates open, honest and respectful written and verbal communication.

Results-Oriented~ Productively focuses time and resources on activities to produce quality results.

Forward-Thinking~ Problem solver, do whatever it takes attitude.

Strategic Thinker~ Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

Ethical~ Maintains and promotes individual and organization integrity and values in the conduct of all activities.

AAP/EEO Statement

Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind~ Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company: Waitr

Vacancy Type: Full-time · Entry level 

Job Location: Lake Charles, LA

Application Deadline: N/A

Apply Here

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