Project Manager in Capital One Nottingham,England,UnitedKingdom

Full Time

Website Capital One

This work as a career listing is about Capital One in Nottingham,England,UnitedKingdom 2022 exclusively on

About the job

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Project Manager

About This Role

We’re on a mission to change banking for good. Not only are we up there amongst the UK’s top 10 credit card providers, but we are also award winners for both our service to customers and being a great place to work. Our Customer Operations team is at the core of supporting and protecting our customers, providing service in complicated scenarios, across four worldwide locations.

We’re looking for a Senior Project Manager with a passion for problem solving and strong communication skills to join our Operations team, we are an established team who deliver on varied, fast-paced projects. We are looking for a candidate who has proven experience using various project management methodologies and frameworks and is comfortable sharing new insights and ideas to improve the way we work.

This role is responsible for project managing improvements and capabilities to enhance the experience and outcomes for our customers and agents, improve efficiency and reduce our costs. You will deliver on a wide range of initiatives, from regulatory or card-scheme driven change, to the implementation of multi-year strategies to evolve how the operation works.

You will be pivotal in creating and maintaining focus, enthusiasm and momentum as we bring together multiple teams across the business from the inception of a new idea, through to delivery, ensuring we have effective coordination of projects and management of their inter-dependencies including oversight of any risks and issues arising.

What You’ll Do

You will need to:

Manage and drive cross-functional projects by;

  • Establish parameters for success with all stakeholders including executive sponsors
  • Create cohesive project teams to ensure great outcomes across the business by establishing and maintaining trusted plans for delivery; ensuring dependencies across all objectives are well managed.
  • Define and manage appropriate project governance, reporting and control suitable to expand into programme level governance if required.
  • Proactively monitor project progress, resolving issues, anticipating and managing risk whilst ensuring key stakeholders are informed and aware
  • Manage communications with broad stakeholder groups across the UK and Enterprise, including third parties where applicable
  • Build and leverage a network of experts in our systems and processes
  • Think creatively about new ways of working to contribute to effective delivery
  • Lead a team of project managers if required ensuring they continue to develop through effective coaching and skill sharing
  • Be the voice of Operations through;
    • Partnering with our Technical Programme Managers to aid accurate definition of intent, delivery approach and milestones, for technology-focused change
    • Working with our Product Management teams to ensure the project requirements accurately reflect the needs of our customers and agents
    • Understanding and anticipating operational impacts of business changes to allow us to influence direction and delivery
    • Provide a clear communication and coordination channel between Customer Operations, technology teams and the wider business

What We’re Looking For

The skills you’ll have are:

  • Experience delivering projects by utilising appropriate project management frameworks, ideally in a customer service, operational or technical environment
  • Results focussed; balancing the need for great quality and consistency with maximising benefits to the business by
  • Excellent analytical skills, providing structured thinking and challenge to problems, coupled with an unwavering desire to deliver for our customers and business
  • The ability to quickly grow technical and business understanding to help support cross-functional delivery teams
  • A high level of emotional intelligence and excellent communication skills
  • A credible track record of improving the productivity of delivery or teams

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

Where And How You’ll Work

This is a permanent position and can be based in our Nottingham offices.

Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration.

Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences. Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you.

What’s In It For You

  • Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
  • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
  • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What You Should Know About How We Recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

  • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
  • OutFront – to provide LGBTQ+ support for all associates
  • Mind Your Mind – signposting support and promoting positive mental wellbeing for all
  • Women in Tech – promoting an inclusive environment in tech
  • EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One’s recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company: Capital One

Vacancy Type: Full Time 

Job Location: Nottingham,England,UnitedKingdom

Application Deadline: N/A

Apply Here