Seasonal Guest Service Ambassador Positions in Empire State Realty Trust New York City Metropolitan Area

Full Time

Website Empire State Realty Trust

This Job Listing is about Empire State Realty Trust in New York City Metropolitan Area 2022

About the job

Title: Seasonal Guest Service Ambassador

Department: Observatory

Reports To: Guest Service Supervisor

Location: New York, New York

FLSA: Non-Exempt

Hours: 32-40 per Week, varying shifts


Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and manages a well-positioned property portfolio of office, retail and multifamily assets in Manhattan and the greater New York metropolitan area. Owner of the Empire State Building, the World’s Most Famous Building, ESRT also owns and operates its iconic, newly reimagined Observatory Experience. The company is a leader in healthy buildings, energy efficiency, and indoor environmental quality, and has the lowest greenhouse gas emissions per square foot of any publicly traded REIT portfolio in New York City. As of Dec. 31, 2021, ESRT’s portfolio is comprised of approximately 9.4 million rentable square feet of office space, 700,000 rentable square feet of retail space and 625 units across two multifamily properties. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook, Instagram, Twitter and LinkedIn.


Responsible for guiding all Observatory guests throughout the experience from the Observatory Lobby to the 86th/102nd Floor and back down to the Main Lobby.


  • Speaking and guiding Observatory guests throughout the attraction providing clear directions in a friendly and positive manner
  • Answering guest questions in rapid and consistent succession
  • Taking customer complaints and directing them to the appropriate personnel
  • Maintaining high levels of enthusiasm during entire shift
  • Reliability and punctuality
  • Standing outside in all weather conditions for short periods of time
  • Monitoring the staircases as guests walk up or down
  • Observe and report any improper conditions within the assigned workspace
  • Adhering to all uniform and grooming standards (i.e. no visible tattoos, hair appropriate length, clean shaven, good hygiene, and following a uniform wash cycle)
  • Following ESB policies and management directives


  • Answering guest inquiries over the phone and redirecting phone calls as needed
  • Setting up stanchions and properly aligning them to suit guest traffic
  • At management’s request, preparing written reports of unusual activities
  • Upon request, pleasantly assisting guests with non-ESB related inquiries


High school diploma or equivalent preferred. Experience in positions requiring customer service and communications preferred.


Must be fluent in English and be a good communicator. Ability to speak a second language preferred.


  • Availability to work days, nights, weekends and holidays as early as 4:45am or as late as 2:15am
  • Must be able to stand for the duration of an 8-hour shift
  • Must be able to work on high floors and travel in tight spaces such as elevators
  • Must be able to read and follow a post assignment schedule


At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value — in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors

  • Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
  • Dynamic –you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
  • Dependable – you take a strong sense of ownership and accountability over your work
  • Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
  • Curious – you consistently look for new ways to work smarter, not just harder
  • Ethical – you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
  • Positive – you possess a service-oriented attitude with excellent follow through

This job description is not intended to be all inclusive and is subject to change by ESRT Observatory TRS, L.L.C. at any time.

Company: Empire State Realty Trust

Vacancy Type: Full-time · Entry level 

Job Location: New York City Metropolitan Area

Application Deadline: N/A

Apply Here