Tech Support Representative I Job in Agiloft Chicago, IL

Full Time

Website Agiloft

This Job Listing is about Agiloft in Chicago, IL 2022

About the job

This is a fully remote role.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities are encouraged to apply.

Thrive with Agiloft

Are you an experienced Tech Support Representative who is successful, motivated, smart, energetic, and looking for a rewarding position in a growing, profitable, and dynamic company?

Agiloft is looking for Tech Support Representatives, that thrive working in a fast-paced organization with interesting business challenges requiring smart solutions.

Position Overview

You will be a part of our Technical Customer Support team, responsible for handling technical customer support for our product by phone, web, and email and working with developers to resolve critical issues for customers in a timely manner.

In addition, once experienced with our product, you will be engaged in designing and implementing the software solution to meet the business needs of clients that range from industry giants such as Chevron and NEC to tiny startups. Each customer needs something different, and we are hiring support analysts who will find creative solutions for these requirements.

This requires a deep understanding of the software and the ability to see issues from the customer’s perspective. The breakthrough we made at Agiloft is that the software can be configured to meet all these different needs without writing a line of code. Everything is done through a wizard-based customization interface using a standard browser.

The ideal candidate has a strong analytical and logical mind, a technical background, good judgment, people skills, and excellent attention to detail in this position.

The ideal candidate has 1-2 years of experience in a technical support role.

Job Responsibilities

  • Answer and respond to phone, email, and chat inquiries from our customers.
  • Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
  • Assist with software installations
  • Follow all ticket SLA and notation departmental guidelines
  • Document issues, file and follow up on customer problem tickets.
  • Work with the Engineering team to resolve customer problems.
  • Learn our software product inside and out.
  • Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel, and Salesforce.
  • Additional duties as assigned

Required Qualifications

  • 1-2 years of experience in a technical support role.
  • 4-year college degree preferred.
  • Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
  • Experience with database concepts, web-based technologies, and operating systems.
  • Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
  • Good judgment, capacity to independently evaluate situations and identify the optimum course of action.
  • Excellent written and verbal English communication skills.
  • Ability to interact politely with the occasional difficult customer.
  • Ability to manage multiple tasks and set appropriate priorities.
  • Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
  • Programming or IT/Sys Admin experience is a plus.

Company Benefits and Perks

  • Competitive salary
  • Health, dental, and vision insurance
  • Voluntary Life-AD&D, Short-Term Disability, Long-Term Disability
  • 401k plan with company match
  • Paid Parental Leave policy
  • Referral bonuses
  • Generous vacation and flexible work schedules
  • Professional development and career growth opportunities
  • Awesome team members

If you have any questions in relation to COVID-19 vaccination or testing policies, or any other related procedures or benefits, please let us know.

Interested? Apply now!

For a full list of open positions and to submit your application, visit our website

If you have any questions in relation to COVID-19 vaccination or testing policies, or any other related procedures or benefits, please let us know.

Why Join Agiloft?

Agiloft, Inc provides agile software for contract lifecycle management (CLM) with an industry-leading reputation for customer success. To match the growing demand for CLM software, we are looking to find great talent to support and build our rapidly growing company. As a remote-first employer, Agiloft hires from a number of different geographies and is looking for individuals from diverse backgrounds who can contribute to our high-performing team, support our business, and enrich our positive, diverse, and inclusive culture.

We are very proud of our five-star employee rating on Glassdoor and that 99% of Glassdoor users would recommend us to a friend, and this is proof that our people are our greatest asset. We provide a competitive salary and a comprehensive benefits package including medical/dental/vision, 401k matching, and parental leave. But most importantly, we want to invest in YOU by providing opportunities for career growth, personal development reimbursements, employee wellness resources, interactive communities, and employee resource groups. For more information, check out our website:

Agiloft is an equal opportunity employer and prohibits discrimination of any kind. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, or any other status protected by the laws or regulations in the locations where we operate.

Company: Agiloft

Vacancy Type: Full-time 

Job Location: Chicago, IL

Application Deadline: N/A

Apply Here